Assistant Officer-Membership Desk at Kenya Association of Manufacturers

Job Purpose

To provide a centralized communication channel and responses for members’ inquiries so as to ensure their operational issues are resolved effectively and to enable track resolutions to members’ issues.

Responsibilities for the Assistant Officer-Membership Desk Job

The specific duties and responsibilities will include, but not limited to the following: –

• Review all feedback from members through all sources- email, phone, letters, walk in’s;
• Ensure members receive acknowledgements on e-mails sent;
• Record all queries received from members in KAM CRM;
• Share members’ issues and liaise with PRAU and Chapters to get information on issues raised;
• Follow up to ensure that members receive feedback on the issues;
• Log in all issues received into the CRM system;
• Run monthly reports on the issues received and status of the same;
• Provide services of a resource center where KAM customers & visitors are provided with among others, answers to their operational queries (FAQ’s), assistance with resolving members’ operational problems and general information on the Secretariat’s operations;
• Perform any other duties as may be assigned by the CEO;

Qualifications for the Assistant Officer-Membership Desk Job

• A degree in Marketing, Business Development or any other related field,
• Advanced training or experience in Sales or Marketing of services,
• Good experience in event management
• Minimum of 2 years’ relevant experience in a similar work environment.

Personal attributes

• Excellent relationship management and networking skills
• Excellent Marketing and presentation skills
• Knowledge of the industrial sector in Kenya and willingness to learn global trends.
• Excellent verbal and written communication skills
• Effective organizational skills and ability to multitask.
• Team player and enthusiastic.
• Keen attention to detail