Sales Manager Retail & Leisure at Kenya Airways

Roles for the Sales Manager Retail & Leisure Job

• Manage and control budgetary to Safe guarding the cost centre budget
• Plan and mange approved Leave plan by rotating staff to cover sick off, maternity leave, Training etc. to ensure business continuity.
• Appointing staff to cover marketing/corporate functions where uniform staff is required e.g. Golf, agent’s awards, AGM for branding and marketing.
• In liaison with the Marketing department ensure that the branding in our retail outlets meets the corporate standards.
• Submit monthly activity reports with Sales earned vis-à-vis budget to monitor that that the Sales supervisors are taking good custody of all accountable document
• Visit all Shops Weekly and monitor that all shops adhere to opening and closing times and remain accessible for any consultation, updates.
• Allow Supervisors to make independent decision and coach them towards succession to ensure continuity
• Monitor the adherence of Tariff notices, Approved structural fares, Interline agreements to safeguard on KQ revenue.
• Appoint a fire Marshal/Fist aider in each Team/shop to ensure and adhere to high safety standards and good WCO practice in place.
• Ensure good customer service is practiced by measuring the number of OTIs and compliments to staff.

Sales Manager Retail & Leisure Job Requirements

• University Degree in related field.
• Sales and Ticketing knowledge
• Customer Service knowledge
• 5 years experience