General Manager at Tribeka

Job Objective

Directs all hotel operations, and assesses, evaluates and meets the short and long-term needs of the hotel to ensure its success.

General Manager Job Responsibilities

• Develops and implements the strategic plan, marketing plan, budget and Goals program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
• Ensures highest level of guest satisfaction by providing, within corporate standards, quality guest services and amenities.
• Manages the function of all hotel personnel through supervision of second in command and, directly or indirectly, of hotel department heads.
• Monitors present and future trends, practices and systems in the hotel industry and determines ad ensure execution of competitive programs.
• Participates actively in selling his hotel through personal involvement with all potentials markets
• Conducts weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning
• Oversees and directs the personnel function of the hotel including recruitment, hiring, orientation, coaching, counseling, training wage and salary administration, labor relations, performance appraisal and succession planning.
• Is responsible for security and safety of guest and employees and ensures emergency procedures are established, well publicized, practiced and enforced.
• Implements Management Development and Succession Plans in coordination with Corporate and Divisional staff and recommends high quality management candidates.
• Monitors applicable laws and regulations and ensures compliance.
• Established and maintains effective internal communication including weekly department head meeting to ensure optimum teamwork and productivity.

Qualifications for the General Manager Job

• Bachelor Degree in Hospitality Management or Bachelor of Commerce Finance and Management Degree.
• 5-7 years working experience in Operations.
• Management and supervisory skills.
• Proven skills in business & financial management.
• Demonstrate ability to work in a proactively diverse organisation.
• Excellent proven interpersonal, verbal and written communication skills.
• Working knowledge of the principles and practices of management, organizational control, and effective supervision.
• Working knowledge of travel industry practices, regulatory requirements, marketing, sales, and customer service methods and procedures.