Operations Co-ordinator at Posture Consulting

Operations Co-ordinator Job Responsibilities

• Responsible for the well running of the salon in all client related aspects
• Shall supervise the staff and ensure that the clients are well attended in terms of quality if outcome and time utilization.
• He shall delegate new clients as appropriate to the team as per their expertise
• Responsible for building client relationships by keeping in touch
• Responsible for proposing client incentive program for discussion with operations director
• Responsible for developing digital marketing activations of the salon
• Responsible for establishing training areas for the staff and communicating the same
• Shall carry out benchmarking visits with others and implement as approved
• The incumbent shall be responsible for the staff welfare and incentive programs
• Responsible for maintenance of equipment and cleanliness of the salon
• Ensure that all services offered on a daily basis are well documented
• Shall be in the hiring panel for staffing and for disciplinary cases
• Reports to the operations director

Requirements for the Operations Co-ordinator Job

• Should have at least a diploma in customer service/business administration
• Have at least 5 years experience 2 of which should be in a supervisory role in a busy salon.
• Must have excellent communication and customer services skills
• Be efficient in record keeping and time management
• Portray assertiveness and high level of confidence
• Be enthusiastic and passionate about hair dressing and meeting new people
• Posses high level of integrity
• Be a team worker