Customer Service Representative at Betin Kenya

Roles for the Customer Service Representative Job

• As a customer service agent, respond to client’s queries and assisting in timely and most professional manner.
• Managing incoming calls and customer queries provide appropriate solutions and alternatives within the time limits;
• Following up with relevant department to ensure that agents shops are resolved to their satisfactions
• Keep records of customer interactions, process customer accounts and write a report at the end of the shift
• Resolves product or service problems by clarifying the customer’s complaint, selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
• Maintain agent databases by updating contact emails, telephone numbers and contact names.

Customer Service Representative Job Requirements

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Proven customer support experience or experience as a client service representative
  phone contact handling skills and active listening