IT Asssistant at Lutheran World Federation

• Maintain, and update as necessary, all hardware configurations to ensure optimum operations in all offices, Updates anti-virus, patches & Microsoft updates
• Maintain and administer the internal server running on windows 2008 platform (file server, print server, database server) to ensure proper permissions, security and access to appropriate resources and services
• Maintain a regular data backup, disaster recovery and perform system repairs and servicing
• Provide first –level help desk support services , technical support services, troubleshooting and resolving end-users problems
• Manage a wireless network for internet connectivity in selected common and meeting areas
• Monitoring WAN links performance and ensuring all malfunctions and/or breakdown are resolved
• Manage organization Local area network of over 40 plus computers and carry out networking exercise when needs arise i.e. network extensions
• Installing and configuring any new hardware/software/New computers and also Systems servicing and repairs
• Provide support to the Sage erp and Paresys users
• Assist in undertaking inventorying of ICT equipment

Relevant Experience

• A Degree in Computer Science, information technology, or related Degree with at least 2 years working experience in a busy ICT environment.
• A Cisco Certified Network Associate Certification
• Good knowledge of, and experience in computer hardware installation, configuration, troubleshooting and repairs
• Good knowledge of Internet technologies (TCP/IP protocol suite, as well as voice-over-IP, Internet routing and Internet security)
• Excellent knowledge of office automation software (Microsoft Office Suite-2007,2010,2013,2016)
• Fair knowledge of software systems development using , Visual Studio languages, and database management systems (MS SQL Server and MS Access)
• Knowledge of Telecommunications Technologies (HF and VHF Radio, Satellite/VSAT, Wireless, Microwave, and Telecommunications Cable technologies) and Networking Architectures for both LANs and WANs would be an added advantage.
• Good knowledge of Microsoft Windows server 2003/2008/2012 Environment
• Good knowledge of Microsoft exchange 2010 server and Sage ERP 300 series

• Very good in structured cabling.

Personal Attributes

• Strong interpersonal skills and a good team player.

• High level of integrity, commitment and professional responsibility.

• Ability to tolerate cultural, educational and religious diversity in the work place.

• Excellent communication, organization and presentation skills.
• Good analytical and problem solving skills.
• Ability to work independently with guidelines and clear expectations.