Security Coordinator at City Lodge Hotel

Aim of the role: To manage the security operations and ensure the safety of the hotel’s guests, property and staff.

Outline of Responsibilities:

• Manage and Coordinate Security operations ensuring that security procedures are implemented and followed as per the Security Standard Operating Procedure.
• Ensure the safety and security of the staff, guests and hotel property.
• Ensure that the Security reports are printed/ checked/ processed/ completed on a daily basis per the laid down procedures. Monthly and yearly reports must also be prepared and presented at the pre- determined times per procedure.
• On identifying a possible safety concern it must be immediately reported either to the Health & Safety Representative, the Manager on duty and or the GM/AGM in their absence.
• Ensure that all the access points (Entrances & Exits) must be manned by Security Personnel at all times.
• Ensure mandatory searches are conducted on any in-coming guests and luggage, as well as employees and guests coming in through the Staff entrance, using the appropriate equipment per procedure.
• Ensure that guest luggage in the Security storage room is well tagged and collected at the stipulated times. Any uncollected luggage should be reported to the Manager on Duty.
• Section keys must be kept on each recipient’s person throughout service.
• Ensure the following:  should a guest/other request access to a room, all staff must be trained to contact reception to assist the guest.  In the case of an authorized employee asking to gain access they must either use their own master key or be accompanied by a person holding a master key.
• Stipulate that; failure to comply is a breach of security and will result in disciplinary action being taken which could result in dismissal.
• Ensure that all staff are trained to seek accompaniment from Housekeeping Supervisors/ Manager on Duty when attending to Stay over guest rooms when the guest is not in the room, or when attending to locked safes in the case of checked out rooms.
• Ensure that all staff are trained to adhere to the following; the section key must not be handed to another person at any stage.
• Ensure that all staff are trained to lock the patio doors (per room where applicable) after attending to any vacant rooms.
• Where applicable, all Security section keys must be recorded when issued and when received back and locked away as instructed
• All missing/not working section and or master keys must be reported to the IT Manager with immediate effect.
• Ensure that all back of house areas are kept locked at all times (during and after each shift).
• Ensure that Permit to work documents are completed before the commencement of any jobs at height/ high risk jobs with the Internal Team or External Contractors
• Ensure that risk assessments are conducted before the commencement of any jobs with your internal Team or Contractor. The risk assessment report from the Contractors must also be duly signed by the GM/ AGM in their absence, before the jobs commence.
• As instructed you may be required to assist with the completion of an SLA document which are completed with service providers on a monthly basis / other as stipulated.
• Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
• Contribute to and support the “I’m Kind” programme.
• Ensure that all shifts are manned as per operational requirements and that the timebook is updated per shift per day.
• Ensure that the Security Handover books are used to record all relevant and applicable information per shift
• Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all time.
• Ensure that every guest receives exceptional service at all times.
• Adhere to the City Lodge Leadership drivers at all times.

HUMAN RESPONSIBILITIES

• Attends all training sessions as scheduled.

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.

Line of Reporting and Communication:

• Responsible To: The General Manager
• Responsible For: Deputy Security Coordinator, Security supervisors and guards
• In Communication With: All hotel’s departments

Education, Training and Experience Requirements:

• Level of Literacy: Must be able to read and write in English & Kiswahili
• Level of Numeracy: Moderate numeracy skills
• Level of Communication Skills: Must be in possession of good communication skills
• Level of Formal / Professional / Education & Training: Minimum education level – Security Management Course or Security Supervisory position in the disciplined forces.
• Level of Experience In Job Advertised: 4 years’ experience required in a similar role.