Reporting Analyst at Safaricom Kenya

Reporting to the Manager -Reporting,the job holder will be responsible for data extraction, data Integrity checks, reports generation and analysis to support the divisional management decisions.

Roles for the Reporting Analyst Job

• Generate accurate daily reports as per set timelines;
• Provide 100% accurate analysis on performance trends;
• Provide commentary on daily, weekly and monthly performance;
• Provide and manage efficient feedback mechanisms from users of reports and MIS;
• Liaise with Call Centre managers and other sections for explanations on trends and changes thereof;
  for decision making;
• In-depth analysis of the focus areas giving insights on performance/process/product improvements;
• Create innovative reports to support the Division;
• Ensure all CM reporting requirements are fully met before go-live of new Systems, products, processes & services;
• Follow up on faster resolution of issues during CM reporting systems downtimes with IT;
• Consistently interrogate data to confirm accuracy and completeness;
• Identify any integrity issues/gaps and follow-up for resolution with the relevant teams within the set SLAs;
• Efficiency in MIS reporting by periodically improving on data retrieval and storage with IT;
• Liaison with the rest of business to get the necessary data for analytical purposes.

Reporting Analyst Job Requirements

• Degree from a recognized university, preferably business degree in Mathematics (operations research), statistics, finance, accounting or Economics. An advanced degree highly preferable;
• At least 6 years working experience 4 of which should be in a similar role OR 4 years experience in telecommunication industry 2 of which should be on a similar role.
• Good experience in creating advanced presentations using MS power point.
• Good experience in other MS office tools particularly advanced Excel and any other data analytical tools;
• Detail oriented and able to ensure the highest level of accuracy in data mining, analysis and feedback;
• Strong System savvy and willing to try new ideas and problem solving approaches;
• Strong analytical skills with a strong capability to develop and analyze complex data sets and understand their significance to customer care;
• Good interpersonal skills and ability to work in a team.