Service Desk Manager at Empire Microsystems October, 2017

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- Service Desk Manager at Empire Microsystems
- View Jobs in ICT / Telecommunication / View Jobs at Empire Microsystems
Posted: Oct 10, 2017

Deadline: Not specified
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Empire Microsystems Ltd is a leading Kenyan ICT provider offering Managed Services and Business Technology Solutions geared at Empowering and Transforming Lives. We deliver business value to customers through a combination of process excellence, quality frameworks and Service Delivery innovation. Our Core Motivation is defining Service Excellence in Techn...
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Service Desk Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience None
- Location Nairobi
- Job Field Customer Care, Success and Service
Job description
- Address and deliver requested services and assist with general information or customer complaints within defined timelines;
- Manage Service request escalations;
- Manage and track all capacity and performance-related issues relating to provisioned services so as to meet the agreed business demands;
- Manage solution provider’s and ensure agreed SLA’s are adhered to;
- Provide performance reports and identify gaps aimed at improving services;
- Documentation of Service Desk & Request Fulfillment Management processes to drive the Service Operations function for addressing service requests;
- Manage staff performance in the team.
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Service Desk Manager at Empire Microsystems

Service Desk Manager

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