Skincare Consultant at Powervision Consultancy

Key Responsibilities

Customer Consultation and Skincare Advice

• Welcome customers visiting the shop and provide friendly, professional assistance.
• Conduct one-on-one skincare consultations to understand customers’ skin types, concerns and product needs.
• Handle customer enquiries received through Instagram direct messages, WhatsApp and the company website.
• Recommend suitable skincare products and routines based on customers’ individual needs.
• Explain product ingredients, benefits, usage instructions and the correct order of application.
• Follow up with customers to establish their satisfaction with recommended products and encourage repeat purchases.
• Build positive customer relationships through reliable product information and attentive service.

Social Media Content Creation

• Confidently appear on camera when presenting skincare products, sharing skincare tips and educating customers.
• Support the creation of engaging content for the company’s social media platforms.
• Participate in promotional campaigns, product features and marketing activities in line with the content calendar.
• Communicate skincare information in a clear, engaging and customer-friendly manner.

Order Processing and Dispatch

• Receive and process customer orders placed through the website, social media platforms and WhatsApp.
• Pick, pack and prepare products for dispatch while ensuring order accuracy.
• Coordinate with delivery riders and courier services to facilitate timely order deliveries.
• Keep customers informed about their orders and delivery arrangements.
• Record sales and support accurate order documentation.
• Monitor stock levels and report low-stock or near-expiry products to the relevant person.

Shop and Stock Management

• Maintain a clean, organised and welcoming shop environment.
• Arrange product displays, shelves and testers to maintain an attractive shopping experience.
• Receive incoming stock, verify quantities and ensure products are properly stored.
• Support regular stock counts and maintain an organised stockroom.
• Ensure skincare products are displayed and stored appropriately.

Qualifications and Experience

Applicants interested in Skincare Consultant Jobs in Kenya should meet the following requirements:

• A Certificate, Diploma or equivalent training in Beauty Therapy, Esthetics or a related field.
• At least one year of relevant working experience in an esthetics clinic or retail beauty store.
• Fluency in spoken and written English.
• Practical knowledge of skincare products, skin types and common skincare concerns.
• Ability to communicate product information clearly and assist customers in making informed purchasing decisions.

Added Advantages

The following will be an added advantage:

• Hands-on knowledge of Korean and American skincare brands.
• Good spoken Kiswahili.
• Experience using content creation applications for social media.
• Familiarity with online customer engagement and digital sales platforms.

Key Skills and Personal Attributes

The ideal candidate should demonstrate the following qualities:

• Customer service skills: Warm, approachable and able to make customers feel comfortable during consultations.
• Passion for skincare: Genuine interest in skincare products, ingredients and helping customers establish suitable routines.
• Communication skills: Able to explain product information clearly and interact professionally with different customers.
• Confidence on camera: Comfortable appearing in videos and presenting skincare products naturally.
• Organisation: Able to manage customer enquiries, orders, stock and shop activities effectively.
• Attention to detail: Careful when handling customer orders, checking stock and providing product information.
• Interpersonal skills: Able to build positive relationships with customers and work well with colleagues.