Floor Controller Supervisor at Sheer Logic

Sheer Logic Management Consultants is seeking to engage a dynamic individual for the Floor Controller Supervisor position for one of our clients

The role is responsible for the coordination of the workshop operations, and effectively guides and supervise workshop staff in order to ensure achievement of workshop targets.

Managerial Responsibilities

• Supervise the workshop staff to minimize repeat jobs and ensure conformity to the standards in delivery of quality service;
• Manage and allocate work shop sub-let jobs to ensure quality standards & timely completion of assignments;
• Supervise effective utilization of technicians on the use of SST’s lifts and any other workshop equipment to enhance safety at the workplace.

Operational Responsibilities

• Monitor the time spent by technicians on all repair jobs to ensure the preparation of timely and accurate reports on technician productivity, efficiency and labor utilization;
• Make follow up on availability of spare parts or equipment for the technicians to ensure smooth work flow and few disruptions;
• Conduct accident vehicle assessment to ensure accuracy in repair quotation;
• Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers;
• Address, resolve & follow-up on all customer complaints in the workshop area in a timely manner to enhance customer satisfaction and retention;
• Assist in the sourcing of local suppliers for workshop consumables as well as in the determination of appropriate stock levels to ensure availability of optimum stock levels of quality materials;
• Raise supplementary reports to assist identify challenges in the delivery of quality and timely services

Job Qualifications

• Degree in Mechanical Engineering from a recognized institution.
• 5 years’ relevant working experience in a similar role from an organization of similar size in operations

Technical

• Computer literacy
• Product knowledge in motor industry
• Technical skills
• SAP- DBM knowledge.
• Knowledge in Custom imports regulations.

Functional

• Excellent report writing and communication skills
• Presentation skills
• Project management
• Analytical- highly analytical and ability to challenge status quo based on quantitative facts and impacts

Behavioral

• Team player
• Ability to work under pressure Negotiation & Conflict Management skills
• Interpersonal Skills
• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
• Performance Management and team building
• Professionalism –maintains a professional approach based on ethics and values
• Integrity and honesty and ethics- ensure ethical practices and integrity to ensure the company is not exposed to reputational risk
• Building consensus and influencing-ability to influence various players across all departments
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Resilience –is able to withstanding strategic and operational challenges and maintain momentum
• Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader