IT Specialist at ACDI/VOCA

Pursuant to its mission, ACDI/VOCA is seeking for experienced and talented professionals for the IT Specialist position.

The position will be based in Nairobi and responsible for handling all aspects of IT support to Nairobi and project’s field offices located in Isiolo, Marsabit, Wajir, Garrisa and Turkana counties.

Job Responsibilities:

• Provide support and advise in procurement of all IT related goods and services
• Trouble shoot hardware, software and network operating systems as well as configure servers, firewall, switch and other networked hardware equipment for small local area networks
• Respond to all staff IT-related emergencies and provide all staff networks with troubleshooting support including but not limited to diagnosis and resolving end-user network or local printer problems, PC hardware problems and e-mail, internet, remote access and local-area network problems.
• Provide hardware repairs and services for the office equipment’s
• Determine information system requirements & provide recommendations
• Assist the ACDI VOCA project staff to maximize output from the IT infrastructure by providing information and education to familiarize them with the technology and relevant policy.
• Schedule for preventive maintenance of all IT equipment’s
• Liaise with the ISP as required to ensure continued availability of the Internet
• Network routing, and all other internal and external network communications systems.
• Monitors and reviews logs reporting on network and server operation. Trouble-shoots as required.
• Perform, verify and test data backup and other disaster recovery procedures to minimize loss of data.
• Ensure all computers have current anti-virus software
• Develop and install backup system for office computer data
• Ensure system integrity, availability and security by establishing proper controls and resolution procedures.
• Provide technical advice to the management in decisions relating to the strategic use of IT and make recommendations on acquisition and deployment of new and existing technologies.
• Install new network-related hardware and software.
• Maintain the staff’s e-mail accounts using mail server software on local servers.
• Perform weekly archiving of ACDI VOCA Kenya documents in the local server.
• Perform other duties as assigned

Qualifications:

• University Degree in information systems/computer sciences, or equivalent knowledge, required.
• Three years’ professional experience managing an office network.
• Experience administering an office network, including ISP relations and remote user connectivity.
• Knowledge of the consulting process directed at client and product delivery.
• Specialization in TCP/IP protocol is required.
• Knowledge of PC hardware maintenance, updating and troubleshooting a must.
• Must have good communication and training skills.
• Comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting.
• Must be a team player