Information Technology Officer at AECOM

Objective

The Information Technology Officer will provide effective information and communications technology support to all staff on TIS+. He/ She will supervise and implement IT systems, policies and procedures; manage IT operational and administrative system; review and revise the SOP; conduct staff orientation and on-boarding processes related to IT; manage IT and communications related assets.

Primary Responsibilities Responsibilities include, but are not limited to the following: Oversee all IT systems and processes for the TIS+ program;

• Oversee all IT systems and processes for the TIS+ program
• Ensure maximum up time for internet access in all offices and for traveling staff;
• Ensure the quality and completeness of IT polices as well as conduct training for all staff members on what the policies are and how they are implemented;
• Set up new phones and computers for staff joining the program; provide and IT orientation to all new staff;
• Manage IT and communications assets; update OneSource and hand receipts;
• Copy exiting staff emails and files for retention;
• Troubleshoot all IT related issues for offices, end users, printing, etc.;
• Any other other duties as assigned.

Reporting

The Information Technology Officer reports to the Operations Manager

Qualifications

• Bachelor’s degree in computer science or related is highly desired; other certifications will be considered;
• Minimum 4 years IT support and/or management experience in a similar role, 4 years with a USAID funded organization would be ideal;
• Proven knowledge of USAID rules and regulations ideal;
• Fluent English language skills required; Somali language skills is highly advantageous;
• Proficient in Microsoft office suite trouble shooting with advanced knowledge of Outlook and email hosting;
• Advanced knowledge of MS Access is a big advantage;
• Exceptional written and verbal communication skills;
• A strong sense of ethics and honesty with attention to detail is mandatory;
• Good organizational skills and the ability to keep absolute confidentiality as needed.

LOCATION:

Nairobi, Kenya with extensive travel throughout Somalia as needed.

Duration:

One year renewable for up to an additional two years.