Operations Associate- Success Department at Andela

About the Role

The Success Operations Associate will ensure that Andela Success team balances the needs of Fellows and Clients and provides both adequate support. She/he is passionate about Andela’s mission and technology and is able to remain flexible and wear many hats to help meet growing and changing needs of a start up.

Key Responsibilities

Coordinate closely with the specific responsibilities of the Success Operations Associate position include:

• Ensure that all Success Team members and developers are supported from an operations perspective.
• Success Team Members ensure that their needs are understood and being addressed.
• Support and improve on the on-boarding process of new Success team members and Developers and provide them with training and materials to ensure that team members are true representatives of Andela.
• Ensure that all international travel and scheduling for all members of the Success team in your country is coordinated to ensure coverage across all client and Fellow obligations
• Track and monitor requests to Success and ensure that the department is meeting its SLAs
• Support tracking and reporting on all Success KPIs and metrics
• Establish and manage processes for information flow to assure data for the Success Metrics are correctly entered and up to date in real-time
• Help to identify and implement new procedures and best practices to reduce friction and increase the efficiency of the Success team.
• Ensure that all developer requests are matched in time with mentors internally or externally.
  Qualifications and Characteristics:
• Bachelor’s degree
• 1-2 years of experience in team operations
• Extremely well-organized & proactive, with strong attention to details
• Demonstrated ability to build strong relationships with remote staff.
• Ability to build effective working relationships with key stakeholders
• Strong written and oral communications skills with the ability to converse with all levels of the organization
• Have excellent interpersonal skills.
• Strong logistical management and analytics skills
• Proficiency with Google Apps: Calendar, Hangouts, Docs, Sheets
• Be a nice person – we have a strict no jerks policy at Andela

EPIC Values Alignment

• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things fast enough to amaze your friends and family
  Interested?
  I
• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual
• orientation, age, marital status, veteran status, or disability status