Manager, Business Intelligence at Commercial Bank of Africa Ltd (CBA)

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: HEAD,INFORMATION TECHNOLOGY DEVELOPMENT

JOB PURPOSE STATEMENT

The Manager, Business Intelligence will be responsible for CBA’s BI Platforms. This role will focus on managing the analysis, design and development of the bank’s BI Platforms. The role
manages the Business Intelligence team to deliver business strategy through the BI systems.

KEY RESPONSIBILITIES

• Systems Analysis, Design and Development on CBA BI Platforms: Responsible for managing the Analysis, Design and Development process of CBA BI platforms in accordance with Business Requirements (30%)
• Provide 2nd Level MIS and Ad Hoc Analytics support: Manage the creation of 1stlevel end user self-service capability. Facilitate 2ndlevel support of end-users by providing advanced ad hoc analytics(25%)
• Group IT Architecture: Interpret the defined CBA Group IT Architecture, and develop Information Management and Analytics strategies and plans aligned to it.  The incumbent will advise on the opportunities of refinement of the Architecture. This role will manage the adoption of recommended improvement to ensure Information Management and Analytics within CBA iscarried in adherence to, and advancingthe GITA(25%)
• Second Level Support and Problem Management: Proactively identify commonly escalated BI Platform issues and developing enduring solutions to these persistent issues for BI Platforms. The incumbent willmanage the team responsible for 2nd Level Support on the bank’s BI Platforms and develop their capability of improving design and development methods(20%)

COMPETENCE REQUIREMENTS

• Excellent Interpersonal Skills
• The candidate relates easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Candidate forms trusted relationships with technical teams and customers

Commercial Acumen

• The ideal candidate has broad knowledge of business, and has an interest in market trends.
• With this knowledge, the candidate has researched and possessed an intricate knowledge of our business: it’s vision, mission, strategy, values and how it operates. They easily see how our business model compares with trending local & world-wide consumer demands.

Leadership & Communication Skills

The ideal candidate can clearly communicate and sharethe planned work, proposed solutions, opportunities and problems on the bank’s BI Platforms with executives,businessleaders, and stakeholdersacross the organization -in a manner that leaves them all touched, moved and inspired.

Innovative & Adaptable

• The ideal candidate is passionate aboutinnovation.
• Loves technology and possess both a deep and broad understanding of the technology market and cutting-edge technology trends.
• Continuously listening to our stakeholder’s feedback, and coming up with new information management methods, tools and systems as well asenhancing existing ones to leverage these cutting-edge technologies.

Self-Driven & Results Oriented

• Self-motivated and self-managing.
• Their work has had a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and
  profits.
• Delivery model isorganized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

Others

• Knowledge and experience in modern practices for IT
• Information Management and operations in medium to large Financial Institutions
• Technical skills to effectively perform BI design, development and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business related course is an added advantage
• Minimum 8 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 5 of those years within BI development and/or support
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2
• Hands on experience in
  Database Development and scripting using PL/SQL, T-SQL, with expert level skills in writing SQL queries
• Hands on experience in developing ETL packages using Oracle DI, SQL Server Integration Services, SAP Data Services or InformaticaPowerCenter
• Experience in writing Windows and Unix Shell scripts to manipulate/prepare files using
  various scripting tools like VB Script, sed, awk, perl
• Deep understanding of industry standard formats and protocols (XML/XPath/XQuery and JSON)
• Excellent analytical, problem solving and reporting skills
• A good knowledge of the information requirements and standard reporting within Financial Services industr