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  • Posted: Nov 17, 2017
    Deadline: Not specified
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    GE is building the world by providing capital, expertise and infrastructure for a global economy. GE Capital has provided billions in financing so businesses can build and grow their operations and consumers can build their financial futures. We build appliances, lighting, power systems and other products that help millions of homes, offices, factories and r...
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    Engineer - Field Services

    Job description

    Role Summary

    In this role the individual will support UPS service activity in Kenya (Nairobi/Kisumu/Mombasa), with specific responsibility in UPS field operations in the geographical area of competence. Specific areas of interest are Power Quality installation with specific reference to Uninterruptable Power Supply.

    Essential Responsibilities

    • Support the Critical Power UPS business with field service operations in Kenya (it is sometimes required to support nearby countries)
    • Perform commissioning, startup & preventive maintenance at customer site. Timely prepare work reports reflecting activity done, advice to customer for future service, hours and parts spent on the job
    • Capability to diagnose issues and repair GE UPS and GE Critical Power products; full understanding and knowledge of Power Quality installations
    • Organize and be part of local customer support 24x7
    • Support RMA process for single phase and parts return repairs
    • Responsibility for tools and test equipment (maintenance and calibration)
    • Capable to maintain small spare stock in his area to support customer in case of emergency
    • Capable Write Customer reports, and –when required - attend customer meetings to support commercial deals
    • Ensure proper communications and collaboration with product sales team and factory technical support
    • Responsible to apply EHS rules in his own activity
    • Manage outsourced resources as needed to fulfill peak of demands for his customers
    • Maintain a list of installed base for his own geographical area

    Qualifications/Requirements

    • Bachelor's degree (Electrical/Electronics) from an accredited university or college with at least 3 years of experience in a Field Services role
    • Detailed UPS products knowledge
    • Experience in UPS installation, commissioning and troubleshooting
    • Six Sigma would be a plus
    • Local language/English fluency
    • Must have valid authorization to work full-time without any restriction in the role’s location

    Desired Characteristics

    • Bachelor's degree in Mechanical or Electrical Engineering is preferred
    • Strong business acumen and ability to sell GE products to the customer
    • Ability to work effectively with minimum supervision
    • Strong customer service mindset
    • Prior field engineering experience is preferred
    • Strong organizational skills
    • Prior project management experience is preferred
    • FEP program graduate is preferred (internal GE employees only)
    • Strong project management skills
    • Strong oral and written communication skills
    • Strong interpersonal and leadership skills

    GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Method of Application

    Interested and qualified? Go to General Electric - GE on jobs.gecareers.com to apply

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