Mobile App Specialist at StarTimes Media

• Test, troubleshoot, and debug smartphone applications on all applicable versions of smartphone firmware and operating systems.
• Troubleshoot MDM issues related to smartphones.
• Continually monitor phone the compatibility of the Application with different phone operating system and participate in pre-releases to test impact on the App.
• Monitor compliance and changes requires within the app stores that provide the StarTimes Mobile App to end users.
• Provide StarTimes Mobile APP’s functionality and capability reports to developers, product managers, and sales personnel.
• Work with resources in StarTimes to provide backup and/or direct management of MDM for mobile devices.
• Staff Training – Train staff members on the App, how it functions for purposes of proper promotions
• Serve as a technical liaison with the development team relating to corrective actions.
• Create test plans for the app on mobile device application and conduct troubleshooting.
• Performs other duties as assigned.
• Communication and Partnerships – Builds partnerships with other business units and Apps to make our app more visible and also get revenue via StarTimes App.
• Continuous Improvement – Focuses on continuous improvement of the StarTimes App, in order to optimize application performance, resiliency and reliability and work to correct issues.
• Giving monthly feedback to improve the functionality  of the StarTimes App in all aspects of software delivery model

• Bachelor’s Degree in Computer Science or related field, or equivalent work experience in a related field.
• Must be good at Design Work
• Have good knowledge of computer applications
• Strong diagnostic, analytical and problem-solving skills.
• Must be self-motivated with the ability to work independently.
• Working knowledge of Microsoft Windows based operating systems.
• Working knowledge of MS Office, including Word and Excel.
• Excellent customer service skills.
• Effective communication skills with both internal and external contacts.

Two to four years of experience in the following areas:

• Customer service
• Work station and server computer hardware repair
• Communications networks and technology
• Knowledge of MDM Applications.
• Kenyan Citizenship /Valid work permit
• Ability to maintain confidentiality with regard to information stored in operational databases.