Customer Relations Officer at Kwale County Government

JOB GROUP ‘H’

Job Requirements

• Must be a Kenyan citizen
• Must have a diploma in Public/Media Relations

Duties

• Answering queries from the press or other media representatives
• Writing press releases and news reports about the work of the department
• Developing media contacts
• Monitoring media coverage
• Preparing media evaluation reports
• Attending press conferences and media interviews
• Distributing press releases
• Attending public committee meetings as a representative of the department
• Informing members of the public (as well as the press) about events and initiatives
• Accompanying staff on field visits
• Organize media events and promotional activities in conjunction with other staff
• Any other relevant duty and responsibility within the County Health Department

Skills

The officer must have the following skills;

• Excellent communication skills both written and oral
• An excellent working knowledge of IT and all applications relating to communications
• Strong organizational skills
• An efficient working manner
• The ability to write press releases and news reports
• The ability to manage a heavy workload
• An excellent knowledge of the national and regional media
• The ability to work well under pressure
• The ability to work to tight deadlines
• The ability to work well as a team
• The ability to work using own initiative
• Creativity
• Close to attention detail
• The ability to cope with criticism
• A friendly, approachable and confident manner
• A flexible and committed approach to the job
• Experience of dealing with the public in a busy working environment is useful for the job, particularly work which involves networking and developing contacts. It is necessary to be able to demonstrate a strong interest in the media and a good knowledge of press contacts.