Restaurant Hostess at Mercado Restaurant

Job Responsibilities

The following are the duties and responsibilities:

• Answer the phone politely using a friendly and professional tone.
• Check the reservation book for reservations for the next meal period.
• Introduce guests to their server
• Distribute reservations among all servers equally, informing them of all information necessary.
• See that the reservation signs are placed on the tables.
• Inquire with the kitchen what the daily specials are for the shift.
• Always handle guests in a professional manner
• Respond emails regarding reservations and keep track of them.
• Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
• Always be present at the hostess’s station at all times while on duty
• Welcome guests at the entrance.
• Make contact with guests as they leave the restaurant

Requirements

• Diploma in Hotel Management
• Minimum 1 year experience as a hostess in a busy restaurant
• Ability to multi task
• Good attitude and customer service skills. Should be a people person.
• Ability to work in a team