Manager Facilities & Logistics at Standard Bank Group

Job description

Job Details

Real Estate: identifying new premises, locations and buildings, leasing real estate, buying and selling property, construction and maintenance.

Job Purpose

• Develop, implement and drive the Facilities and Logistics function in order to enable the achievement of the country’s overall business strategy and goals; ensure alignment with the Bank’s central Group Real Estate Services & Physical Security (GRES) strategy
  Take overall accountability for the leadership, management and delivery of all in-country facilities and logistics functions and services; ensure that all functions and services meet the in-country business requirements
  Deputize the Manager Group Real Estate Services and Physical security (GRES)
• Key Responsibilities/Accountabilities
• Strategic Execution
• Assist the Manager GRES in defining the Facilities and Logistics Management specific strategies and goals as they relate to overall operations strategy
• Implement and drive the Facilities and Logistics strategy and its goals; monitor the effectiveness of the implemented strategy, plans, processes, and standards and revise them on an on-going basis
• Customer Service & Stakeholder Management Ensure that the Facilities and Logistics team is effective and efficient in delivering practical, timeous and cost effective services that meet business needs and enable improved business performance
• Support in the receipt of feedback on the service provision of the external service providers, and management of the feedback to ensure compliance Evaluate the perceptions of the GRES functions and services to ensure that the services are positively reflected with both internal and external stakeholders; collate feedback and integrate it into the development of new and enhanced services and behaviours
• Build sustainable relationships with all relevant external stakeholders in order to secure the necessary customer relationships and benefits Identify, implement and monitor all key related metrics and performance measures across the team, this includes the delivery and monitoring of SLA’s (internal and external providers)
  Operational Performance: Logistics management of the banks motor vehicles. Support services management i.e. receptionist, tea services, cleaning, mailroom. Maintenance of the various equipment of the bank including the following;
• Note counting machines Printers Photocopiers Scanners Shredders Air Conditioners Fire equipment Electrical equipment UPSs Generators Lifts Signage Fumigation services provision
• Carry out regular inspections and Audits to the various bank facilities to ensure they comply and meet the corporate Identity standards
• Energy management
• Provide oversight for the helpdesk management and ensure SLA is adhered to.
• Keep abreast of the relevant occupational, health and safety and other GRES related legislation and regulations and ensure that they and their teams integrate and adhere to these in the delivery of their services – translate the Central Bank guidelines, in-country
• Reporting and Cost Management
• Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary
• Develop and monitor relevant Capex and Opex budgets, ensuring that all services are delivered within the estimates defined in the Budgets
• Ensure the appropriate billing and payment of external service providers is as per work done, and mandate
• Resource Utilisation Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
• Drive and facilitate the appropriate recruitment, training and development
  Control Service provider evaluation and review, to enable compliance to SLA
• Compliance with the security and access standards in respect of the facilities and logistics premises
• Proactively and regularly report critical and exceptional
• Facilities and Logistics related information to the Manager GRES, as well as to the Head of Operations
• Ensure that quality assurance processes are implemented and the monitoring of quality assurance is carried out across all in-country Facilities and Logistics services Ensure that plans are efficiently implemented within approved budgets and timelines.
• Quality control to ensure value for money.
• Compliance
• Responsible for the implementation and adoption within (indicate Department, Branch, or Section as appropriate) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
• This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business. Compliance to regulatory requirements governing banking and GRES practices.
• Self Development Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.
• People Management Provide guidance to and manage the performance and behaviours of their teams, ensuring high levels of motivation, competence and service orientation
• Identify appropriate training and development courses and initiatives to enable the team’s on-going growth and development Performance Management, including recognition, reward and poor performance management
• Key performance measure Achievement of Facilities and Logistics strategic objectives Delivery of Facilities and Logistics services and projects – quality (in line with GRES standards), timelines and cost.
• Timeous and accurate variance reporting Cost management – reduction of operating costs, resource optimisation, contract savings Satisfied customers – measured by internal surveys and meeting of SLA’s Skills development (workshops, training)
• Stakeholder feedback on own performance Risk Management.
• Personal and team effectiveness. Sustainable win-win supplier relationships
• Internal and external relationships Develop, enhance and sustain strong internal working relationships with the various managers and the business heads across the various functions in the bank (e.g. Finance, HR, Legal, Marketing, Risk, IT, PBB, CIB etc), Regional Heads and direct reports. Build and maintain effective working relationships with external contractors, vendors, service providers (e.g. engineers, architects), suppliers, industry bodies, property developers, agents, landlords, regulatory bodies, Regional operators, etc.

Preferred Qualification And Experience

• A Degree in Building Economics or construction management or Electrical or Mechanical Engineering.
• Good understanding of the banking industry.
• Certification or Training in facilities management.
• Certification or Training in OHS management.
• A minimum of 5 years doing similar works or in a similar position in the banking industry.

Knowledge/Technical Skills/Expertise

• Extensive experience in management of real estate, ideally within the financial service sector. Experience in management of security function, systems and processes
• Experience in management of service providers, negotiation and implementation of service level agreements Practical process and project management experience
• Experience in managing people (direct and indirect reports) and relationship building across multiple locations and geographies Experience in working in multi-discipline teams, fostering collaboration, team work and the delivery of improved business performance Contractor and vendor management Budget and cost management