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  • Posted: Feb 23, 2018
    Deadline: Mar 2, 2018
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    Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence over the last 40 years.With over 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for five years in a row since 2012 achie...
    Read more about this company

     

    Call Centre Supervisor

    Roles & Responsibilities

    • Manage customer calls and engage customers on multiple channels.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Provide product and service information to customers.
    • Generate sales leads on multiple channels.
    • Route calls to appropriate support resources.
    • Supervise the call centre agents attached to Isuzu EA.
    • Communicate as per the company’s communication procedures, guidelines and policies.
    • Recognize, document, and track trends in customer calls.
    • Carry out post sales and service satisfaction follow-up (PSFU) to Isuzu EA customers
    • Conduct annual mystery shopping surveys.

    Minimum Requirements

    • Bachelor’s degree.
    • Five years’ experience in customer support.
    • Familiarity with CRM system, social media and website practices.
    • Customer focused, excellent communication & presentation skills, problem solving, strong telephone handling and listening skills.
    • Experience in the automotive industry will be an added advantage.

    Method of Application

    Applicants should send their CV to careers.kenya@isuzu.co.ke

    Send your application to careers.kenya@isuzu.co.ke

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