Accountability Intern at ACTED

Job Description

Under the direct supervision of the Accountability Officer, he/she will assist him/her in ensuring ACTED continuously engage in meaningful two-way dialogue with communities it serves as well as ensuring the implementation and management of a complaints mechanism, pro-active engagement with project beneficiaries and ensuring issues, questions and complaints are followed up in a meaningful and genuine manner.

With the support and supervision of the Accountability Officer, the Intern will assist in:

• Documentation of feedback received, logging onto ACTED reporting templates, and analyzing feedback trends in order to improve community engagement
• Liaising with field staff on trends for each respective area, supporting improvement of community engagement at each project site;
• Providing timely feedback to the program team, and Area Coordinator on sensitive issues, on complaints raised by the communities on project activities;
• Contacting beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
• Supporting direct line manager with field visits as required
• Work closely with program teams to ensure all feedback is incorporated into approaches and future programs where possible.
• Institutionalize and enhance accountability mechanisms to all ACTED projects.
• Participate in accountability forums to represent ACTED
• Filing accountability and feedback materials.
• Perform other duties as assigned by the supervisor

Requirements

• Bachelor’s Degree in Social Science, Community Development or related field.
• Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
• Certification in monitoring and accountability is a very strong asset
• Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
• Proven commitment to accountable practices.
• A Kenyan Somali national with good English communications skills (both oral and written) and report writing skills will be preferred.
• Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
• Ability to work independently.