Manager, Properties & Facilities Department: Commercial at Commercial Bank of Africa Ltd (CBA)

Job Description

SERVICES REPORTS TO: HEAD, COMMERCIAL SERVICES

JOB PURPOSE

STATEMENT

The purpose of this role is to provide an enabling physical environment for effective and efficient support to the business units, increase in shareholder asset value, maximizing of returns from company property assets and projection of good company image through appropriate policies, systems and line management functions essential for supporting the unit’s functions.

KEY RESPONSIBILITIES

• Quality of property management processes owned and leased properties and activities to ensure that the assets’ value is maintained and enhanced through application of best practices in the industry - 30% 
• Enhancement of the company image through creating enabling physical environment that is appealing, safe and brand compliant so as to ensure maximum returns from the company or the company affiliated firms’ properties - 10% 
• Quality management of lease agreements and acquisition process for new properties. It also includes acquisition and fit out of new sites/branches for the bank - 20%
• Achievement of annual maintenance plans for all premises within budgeted amounts and application of cost saving - 20%
• Response to property maintenance issues within agreed TAT - 10%
• Compliance with relevant legislation and standards - 5%
• Promotion of health and safety in the workplace - 5%

COMPETENCE REQUIREMENTS 

• Leadership qualities to supervise and manage staff
• Performance Management to optimise own and team's productivity 
• Legal knowledge on related property management related statutes and property legislative statutes.
• Understanding on development and management of contracts including lease contracts and service level agreements. 
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance. 
• Knowledge and experience in modern property management practices to effectively manage and supervise staff and suppliers to support business performance. 
• Understanding of the safety and health regulations and applications at the work place
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks. 
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• BA (Land Economics) – Upper Second or GPA 3.0.
• Member of the Institution of Surveyors of Kenya (Valuation and Estate Management Chapter) 
• 5 years post-qualification experience in a property management.
• Project Management
• Practical experience in use of relevant MS Office applications.