Technical Support Specialist ( Engineer ) at BBC World Service

Job description

Job Introduction

BBC World Service is an international multimedia broadcaster, part of BBC News, delivering a wide range of language and regional services and working increasingly with other parts of BBC News to serve global audiences. It uses multiple platforms to reach its weekly audience of 320 million globally, including TV, digital platforms including social media, AM, FM, shortwave, digital satellite and cable channels.

Role Responsibility

Reporting to the Bureau Manager, for the running of the Nairobi Bureau technical operations and be responsible for the technical affairs in the Nairobi Bureau.

You will provide a professional technical support service and office management to our Nairobi operations, spanning a variety of technologies, and within a service management culture.

You are expected to have an excellent command of English, as well as technical knowledge across a variety of disciplines. You will be expected to have a thorough knowledge of broadcast engineering and/or operations.

You will also be required to provide first line support, being guided by Engineering Operations in the UK, for the Bureaux IT infrastructure that consists mainly of a secure Windows based client/server topology. This enterprise-wide desktop is governed by the BBC in the UK with its technical partners. The bureau also uses locally, Apple-based products and some Linux-based products

The Ideal Candidate

• Fluent spoken and written English; excellent communications skills and ability to manage remote communication effectively.
• An up-to-date knowledge of all relevant technologies, including camera, sound and studio equipment and practices, RF & satellite communications, digital broadcasting production techniques including audio/video capture and distribution and IP networks,
• An appreciation of broadcast industry standards including video and audio encoding.
• Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines.
• Ability to present information clearly and concisely so that it easily understood by a variety of audiences.
• Ability to understand and interpret data accurately and effectively.
• Consistently pays attention to detail.
• Ability to comprehend instructions and details but willing to question in order to clarify requirements.
• Confident in own ability and judgment and willing to take the lead and be personally accountable.
• Strong determination to succeed, whilst maintaining tact and diplomacy, even when faced with challenges and obstacles.
• The ability to get ones message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.