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Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.
The main purpose of the position is to save and retain our current subscribers using suggestive sales techniques in order to achieve customer reconnection.
Representatives will be asked to use consultative sales skills to educate the customer on competitive pricing information and assist the customer in comparing and contrasting our products and services versus the competition. A customer-centric mindset is necessary in order to ensure long-term customer satisfaction
Responsibilities
Qualifications
Preferred Skills
Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 30th March 2018
The subject line Customer Experience Executive – Retention.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification
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