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  • Posted: Apr 5, 2018
    Deadline: Apr 14, 2018
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    THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million...
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    Lounge Coordinator

    Key Duties and Responsibilities:

    • Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
    • Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
    • Implement and maintain customer regulations, policies, procedures and requirements.
    • Provide relevant information to customer queries and provide solutions to issues guests may experience.
    • Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
    • Maintain excellent customer service standards at all times.
    • Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
    • Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
    • Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
    • Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
    • Ensure proper reporting of shift operations to the Lounge Manager.
    • Maintain good relations with airline representatives and airport authorities.

    Qualifications

    • Education: KCSE Mean C+, IATA certification or diploma in hotel/catering and computer proficiency.
    • Professional Experience: Aviation industry or hospitality industry experience preferred
    • Experience: At least 3 years in a busy operational environment.
    • Proven track record in managing teams, planning and organising is an added advantage.
    • Excellent communication skills.

    Method of Application

    Application letter and CV should be forwarded via email  to NBO.Recruitment@swissport.com with a subject line: Application for Lounge Coordinator.

    Swissport is an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

    Be part of the team that brings Swiss time to African soil!

    Closing Date: April 14, 2018

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