Customer Service Representative at M-Gas

Job Details

• Respond to customer enquires in person, by phone and online helpfully and promptly. 
• Take responsibility for resolving customer issues and makes sure that they are resolved promptly.  
• Maintain record of customer communications in CRM and other systems  
• Acknowledge and resolve customer complaints. 
• Process orders, customer applications, and requests. 
• Maintain customer records. 
• Compile and distribute daily reports on customer products and credit usage. 
• Perform customer follow up to ensure that they are enjoying the product. 
• Identify and report computers system incidents to the technical team and the relevant managers. 
• Make recommendations to improve customer service and business processes and systems. 
• Prepare schedules for customer visits by technicians and sales representatives as required. 

OTHER: 

MGas offers 24-hour customer service. Agents are expected to work agreed shifts. 

Requirements

• Degree/ Diploma in any field
• Experience working with customer support
• Good communication skills on the telephone and in-person
• Friendly and helpful interpersonal style 
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Attention to detail.
• Fluent in English and Kiswahili