Repair Technician at BBOXX

Job Description

Reports to: Repair Supervisor

Location: Distribution Centre (Kisumu)

Purpose:

BBOXX refurbish and repair all of the products that it sells these include control units, TVs, radios, lights and solar panels. The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.

Responsibilities:

• Repair and refurbish all BBOXX components/appliances 
• Escalate all unsolvable issues to product support 
• Follow BBOXX refurbishment processes
• Maintain a clean and tidy working area
• Use best practices in stock management 
• Accurately report of all repairs and refurbishments

Description of tasks: 

• Diagnose issues using flowcharts
• Replace parts using standard workshop tools
• Use online guides to assist with refurbishments
• Use BBOXX specific tools to re-programme control units
• Use BBOXX software to record repair and refurbishments
• Record all spare parts used 
• Discuss issues with product support
• Use a root cause analysis framework to communicate clearly
• Regularly tidy the refurbishment area 
• Make suggestions for processes improvement
• Share best practices on how to repair BBOXX products

Qualification and Specifications: 

• Bachelor Degree in Electrical/Electronic Engineering
• T2 Licence is an added advantage but not a must 
• Experience of 3 years in electronics repair (e.g. home appliances)
• Problem solving skills and ability to understand new concepts
• Proficiency in Microsoft software
• Resilient to stress with a positive attitude
• Honest and hardworking
• Organised
• Good communicator both up and down

If you are up to the challenge and possess the necessary qualifications and skills;then you are the one we looking for.