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  • Posted: Apr 12, 2018
    Deadline: Apr 25, 2018
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    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.


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    Station Manager Ground Services Kinshasa

    Job Description

    About the Role

    The Station Manager is the overall accountable manager for planning, directing and controlling all ground handling aspects of Kenya Airways at the station. The Station Manager also ensures that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities

    Key Responsibilities

    As the accountable manager, ensure that the standards of Safety and security are communicated and adhered to by all station staff, Ground handling agents and all other service providers. Drive “On Time Performance” culture within the airport team and constantly engage all stakeholders to maintain the highest performance.

    • Ensure that customer service is delivered to a high standard that meets every customer’s needs and expectation.
    • Manage station costs in line with the budget and implement all cost saving initiatives as determined and communicated.
    • Support and develop a high-performance team capable of achieving results by meeting the set benchmarks with minimum supervision.
    • Liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures.
    • Represent Kenya Airways at AOC meetings to address various airport issues.
    • Promote company image to enhance public relations, visibility in the market and customer loyalty Interpret and monitor safety standards, regulations and security awareness
    • As the accountable manager, ensure corrective action is taken based on audit findings and/or risk assessment analysis
    • Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures and regulatory authorities
    • Prepare monthly reports on Ground Handling activity.
    • Manage and be responsible for the implementation of the Local Emergency Accident Procedures plan.

    Qualifications Knowledge, Skills, Experience

    • University graduate Work experience in all round airport handling with at least 5yrs in a supervisory role
    • Computer literate
    • Excellent negotiation skills
    • Strong planning & analytical skills
    • Excellent communication and interpersonal skills
    • Foreign language is an added advantage

    Competencies

    • Customer focused & result oriented
    • Team player High level of professionalism
    • High integrity
    • Ability to lead, guide and make decisions Self-driven,
    • Confident, decisive & proactive
    • Revenue & cost sensitive
    • Ability to work under pressure in a dynamic environment

    Method of Application

    Interested and qualified? Go to Kenya Airways on kenyaairways.taleo.net to apply

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