Customer Care Supervisor at Savvy Riders

Job Description

Duties:

• Responsible for high quality customer care service
• Manage Savvy Cliental
• Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
• Coordinate the process of Dispatch to riders to various clients with the support from the team
• Ensure Update rides overview
• Ensure the Standard Operating procedure are followed to the latter
• Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
• Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
• Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
• Managing and updating the Regular contacts list Liaising with Finance, and relevant teams of delivery notes updates
• Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
• Any other duties assigned to you by your supervisor

Key Qualifications and Requirements

• Proven experience in a call center.
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Excellent listening, and presentation skills
• Excellent verbal and written communications skills

Preferred Skills

• Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales Additional Notes Incumbent must be ready to work in a team, headed by a Team leader, and work within a competitive environment.