Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.
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To deliver outstanding customer care and support, ensuring all clients receive a warm welcome and consistent follow-up, while supporting sales, administration, and customer engagement for the Nairobi team.
Key Responsibilities
Client Onboarding & Follow-up
Make a welcome call to every new client 3 days after onboarding.
Conduct a follow-up call one month after onboarding to:
Confirm if clients are servicing their bikes as instructed.
Verify the location of service and whether genuine spare parts are used.
Sales Support
Conduct cold calls to clients to identify potential bike purchase needs.
Perform price verifications for clients as requested.
Compile and verify Nairobi sales agreements and send them to the plant in Nairobi.
Customer Care & Data Management
Make service reminder calls to clients.
Book appointments for clients as needed.
Conduct customer care data calling to gather feedback and insights.
Reply to customer care emails promptly and professionally.
Social Media & Campaigns
Support and participate in social media campaigns to promote company products and services.
Team Administration
Compile and manage the team’s leave and attendance sheet.
Compile the PJP (Planned Journey Plan) for the sales team.
Key Skills & Qualifications
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in MS Office and comfortable with digital tools.
Customer-focused with a proactive approach.
Experience in customer care, front office, or sales support is an added advantage.
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