Receptionist at BBC World Service

Role Responsibility

You will report in first instance to the International Hub Bureau Manager for the day-to-day running of the Nairobi Bureau’s reception area.

In doing so, you will attend to visitors and deal with inquiries on the phone and face to face along with supplying information regarding the BBC to the general public, clients and customers.

Other responsibilities include;

• Schedule appointments all the while maintaining the appointment diary either manually or electronically.
• Co-ordinate meetings by booking the conference/meeting rooms along with the catering.
• Ensure the Reception Area is tidy and welcoming while maintaining an inventory for the Reception Area.

Please see the attached job description for further information.

The Ideal Candidate

As and ideal candidate you will need proven experience in a similar role, working in a busy office environment and to be fluent in both Swahili and English is essential.

• You must have strong verbal and written communication skills and good attention to detail.
• As you will be working with a wide range of people, for which you will need excellent communication skills, patience and tact and be able to take the appropriate action when dealing with enquiries.
• Due to the role requiring excellent planning and organisation skills with the ability to prioritise a variable workload, a high stress tolerance will be required. The ability to work methodically and systematically and have a positive ‘can do’ attitude goes with this role too.
• Finally a sound experience/practical knowledge of operating IT