Client Delivery Manager at Philips

The Client Delivery Manager has a wide range of responsibilities which are all related to the overarching objective of delivering a great customer experience within project budget, timeline and quality.

An overview of these responsibilities are:

• Single and overall responsible Program Manager for a specific Long-term Strategic Partnership (LSP) / Solution, responsible
• for the overall solution after contract award.
• Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups.
• Works closely with senior executives of the customer and Philips leadership in monitoring successful operations of the program and acts as the central point of resolution and leadership for all activities at the customer site(s), including service, equipment, consulting and education.
• Sits on executive leadership committees and other groups as necessary to ensure deep understanding of ongoing customer needs. Develop strategic working relationships and provide guidance to C-level customer’s leaders.
• Preferably a Client Delivery Manager participates in the tender phase by joining the bid team after Deal Board I and gets familiarized with the account and the overall solution that he/she will be accountable for after contract award.
• Financially accountable for the specific LSP / Solution (sales, margin and cash flow)
• Fully responsible for customer satisfaction
• Utilize technical and industry knowledge to identify complex customer issues, broaden customer relationships, and develop a reputation as a thought leader
• General management and oversight of the planning and execution of all underlying, inter-related projects that make up the overall customer program.
• Independently oversee the day to day activities of complex projects including interaction with customer personnel, Philips team members, and senior leadership
• Oversee several Philips project managers, consultants and partners within the program team insuring program implementation is planned and executed according to Philips standards
• Develop program documentation including but not limited to a detailed program plan, budget, risk management plan, status updates, retrospectives, and client reporting
• Commissioning and all related Health and Safety procedures Responsible to ensure efficiency of:
• Supply Chain : to ensure that all components (internal and external) are delivered on time
• Procurement : to ensure the contracts with suppliers are managed in a way to support LSP/ Solutions

We are looking for an senior profile with international experience in delivering solutions in healthcare and preferably construction space in emerging markets that meets the following criteria.

• Deep experience in leading the implementation of technology and business process improvement projects.
• Deep knowledge of the healthcare industry including clinical processes, workflows, and related technology.
• Project Management Certification (PMI or equivalent) and/or ITIL Certification a plus
• Experienced in setting up enabling infrastructures in emerging markets (legal entities, processes, goods flows)
• Experienced in the execution of large solution focused projects in emerging markets
• Experience in building/infrastructure or similar projects in emerging markets and specifically Africa is a pre
• Fluent in English and preferably French and or Arabic
• Deep knowledge on export business and relation(s) to order/goods/services/money/ tax and information flows
• Broad knowledge on Operations, Lean, F&A, Risk, Legal, IT;
• Experienced in negotiation and contracting of ( b2b) agreements for suppliers & partners in a project environment
• Experienced Risk manager with creative and flexibility in risk mitigation
• Communicates Effectively – verbal and written communication skills with customers and leadership
• Builds effective ( virtual) teams
• Able to translate a complex business opportunity into an executable program and operationalize towards stable execution

Currently we have the opportunity for a dynamic Client Delivery Manager – Philips HealthSystems to join our team and to be based in Nairobi, Kenya or Eindhoven, Netherlands

Philips Africa is operating in a dynamic volatile market with a significant opportunity to deliver healthcare solutions in long term strategic partnerships. As a Client Delivery Manager you will have the challenge to drive opportunities from qualification/bid to execution managing the customer experience, project realization and project performance over the life cycle of the project. This role will start with a limited set of large projects in East Africa aiming to expand the portfolio of projects across Africa. The role will involve extensive travel throughout Africa.

You will manage the local and global Philips teams and partners involved in the solution bid and the delivery. You will work closely together with a wide variety of market and global roles across a wide span of functions.

You will report to the Head of Market Operations and to the Market Solutions Leader.

You are responsible for:

• Single and overall responsible Program Manager for a specific Long-term Strategic Partnership (LSP) / Solution,
• Responsible for the overall solution after contract award.
• Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups.
• Works closely with senior executives of the customer and Philips leadership in monitoring operations of the program and acts as the central point of resolution and leadership for all activities at the customer site(s), including service, equipment, consulting and education.
• Sits on executive leadership committees and other groups as necessary to ensure deep understanding of ongoing customer needs. Develop strategic working relationships and provide guidance to C-level customer’s leaders.
• Preferably a Client Delivery Manager participates in the tender phase by joining the bid team after Deal Board I and gets familiarized with the account and the overall solution that he/she will be accountable for after contract award.
• Financially accountable for the specific LSP / Solution (sales, margin and cash flow)
• Fully responsible for customer satisfaction
• Utilize technical and industry knowledge to identify complex customer issues, broaden customer relationships, and develop a reputation as a thought leader
• General management and oversight of the planning and execution of all underlying, inter-related projects that make up the overall customer program.
• Independently oversee the day to day activities of complex projects including interaction with customer personnel, Philips team members, and senior leadership
• Oversee several Philips project managers, consultants and partners within the program team insuring program implementation is planned and executed according to Philips standards
• Develop program documentation including but not limited to a detailed program plan, budget, risk management plan, status updates, retrospectives, and client reporting
• Commissioning and all related Health and Safety procedures Responsible to ensure efficiency of:
• Supply Chain : to ensure that all components (internal and external) are delivered on time
• Procurement : to ensure the contracts with suppliers are managed in a way to support LSP/ Solutions

We are looking for a senior profile with international experience in delivering solutions in healthcare and preferably construction space in emerging markets that meets the following criteria. To succeed in this role, you should have the following skills and experience:

• Deep experience in leading the implementation of technology and business process improvement projects.
• Deep knowledge of the healthcare industry including clinical processes, workflows, and related technology.
• Project Management Certification (PMI or equivalent) and/or ITIL Certification a plus
• Experienced in setting up enabling infrastructures in emerging markets (legal entities, processes, goods flows)
• Experienced in the execution of large solution focused projects in emerging markets
• Experience in building/infrastructure or similar projects in emerging markets and specifically Africa is a pre
• Fluent in English and preferably French and or Arabic
• Deep knowledge on export business and relation(s) to order/goods/services/money/ tax and information flows
• Broad knowledge on Operations, Lean, F&A, Risk, Legal, IT;
• Experienced in negotiation and contracting of ( b2b) agreements for suppliers & partners in a project environment
• Experienced Risk manager with creative and flexibility in risk mitigation
• Communicates Effectively – verbal and written communication skills with customers and leadership
• Builds effective ( virtual) teams
• Able to translate a complex business opportunity into an executable program and operationalize towards stable execution In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.