Restaurant Manager at Alternate Doors

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products and placing orders.
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Ensure the room stewards perform their duties to satisfaction by ensuring the accommodation rooms are clean, beddings have been changed, supplies such as relevant toiletries have been replenished, etc.

Requirements

• Proven work experience as a Restaurant Manager or similar role
• Proven customer service experience
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software.
• Strong leadership, motivational and social skills
• Acute financial management skills
• Business Administration; hospitality management or culinary schooling is a plus