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  • Posted: Apr 25, 2018
    Deadline: Not specified
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    At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for your business, and we will use any means ne...
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    Restaurant Manager

    Our client is currently looking to hire a Restaurant Manager.

    He/She should ensure that the restaurant and accommodation facility operate efficiently and profitably while maintaining the establishment reputation and ethos.

    He/she must coordinate a variety of activities, whatever the size or type of the outlet; and will be responsible for the business performance, quality standards and health and safety of the restaurant.

    Job Responsibilities

    • Coordinate daily Front of the House and Back of the House restaurant operations
    • Deliver superior service and maximize customer satisfaction
    • Respond efficiently and accurately to customer complaints
    • Regularly review product quality and research new vendors
    • Organize and supervise shifts
    • Appraise staff performance and provide feedback to improve productivity
    • Estimate future needs for goods, kitchen utensils and cleaning products and placing orders.
    • Ensure compliance with sanitation and safety regulations
    • Manage restaurant’s good image and suggest ways to improve it
    • Control operational costs and identify measures to cut waste
    • Create detailed reports on weekly, monthly and annual revenues and expenses
    • Promote the brand in the local community through word-of-mouth and restaurant events
    • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    • Train new and current employees on proper customer service practices
    • Implement policies and protocols that will maintain future restaurant operations
    • Ensure the room stewards perform their duties to satisfaction by ensuring the accommodation rooms are clean, beddings have been changed, supplies such as relevant toiletries have been replenished, etc.

    Requirements

    • Proven work experience as a Restaurant Manager or similar role
    • Proven customer service experience
    • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
    • Familiarity with restaurant management software.
    • Strong leadership, motivational and social skills
    • Acute financial management skills
    • Business Administration; hospitality management or culinary schooling is a plus

    Method of Application

    All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they wish to apply for.

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