Ecotourism Development Officer at PeopleCentric Management Co. Ltd

Job description

Our client, a company in the Rift Valley at the heart of Maasailand, that is located about 100 kms from Nairobi is looking to fill the above position through her Foundation. Our client has a tented camp and is accessible by road, train or air.

PURPOSE OF POSITION:

Reporting to the Foundation Manager and working closely with the Club team leader, deliver the business targets for the tourism business.

KEY RESPONSIBILITIES:

• Market the tented camp and tourism infrastructure in the area.
• Work with tour companies and industry players to grow the tourism business in the area.
• Develop innovative products and offers that make the lake within the company an attractive tourist destination.
• Activate social media campaigns that will bring visitors into the camp.
• Support guest management support
• Facilitate community ownership and involvement in the foundation tourism project
• Support the bead work project assistant in profiling the project to the women and in tracking the bead work efforts at group ranch level.
• Support registration and monitoring of the local women involved in bead work
• Work with the foundation team to surmount the language and cultural barriers to facilitate the tourism projects.
• Work with the foundation team to develop new products and cultural concepts to grow the tourism project.
• Support the foundation in securing ownership and buy-in from the community and all stakeholders of the projects.
• Support the customer service and product development team to deliver a positive customer experience.
• Provide support-logistical and coordination-to the tourism project.
• Provide regular reports on the progress of the tourism business.
• Carry out consumer insight and market research to understand customer needs and requirements.
• Marketing of the schools and social marketing campaigns.

KNOWLEDGE, SKILLS & ABILITIES:

• University degree in tourism, marketing or business development.
• Minimum one-year experience in tourism marketing.
• Holders of a diploma in tourism with over five years’ business development experience will be considered.
• Familiarity with community dynamics
• Training in customer service
• Good command of Swahili and English.

Working Environment / Conditions:

Work environment: Field and Office based

The position will require significant amounts of time in the field (out of office) supporting the project teams.