Customer Service Assistant at Sheffield Steel Systems

Job Responsibilities

• Improving Customer service quality by evaluating and redesigning processes.
• Operate on outbound call desk to prefix appointments with potential customers.
• Maintain contacts with customers, customer surveys, benchmark best practices, analyze information & enquiries.
• Ensure retention of the existing clients through constant rapport.
• Generate incremental revenue from the existing clients through cross –selling and upselling.

Qualifications

• Degree/Diploma in Customer Service, Business Administration or Business related field.
• At least 1-2 years of experience in a similar role.
• Excellent communications skills both verbal and written.
• Energetic, enthusiastic, and a team player.
• Professional attitude and persona.