Training & Support Manager at Amazon Fronts

Job Description

• Responsible for training all direct and agent shops staff.
• Responsible for supporting all agent shops during start-up week.
• Report to the line Manager all cases of Nonperformance.
• Ensure to have clear understanding of all Betin products & platforms.
• Ensure to have a clear understanding of Betin bonuses and promotions.
• Ensure to have clear understanding of Agents’ commissions and reconciliation processes.
• Ensure to have a clear understanding of procedures that agent shops must follow to report any issue.
• Ensure to keep updated on points 4,5,6 and 7.
• Ensure to follow the training program and schedule as per the directions provided by the line manager.
• Run refresh training for underperforming shops identified by Area Managers.
• Perform any other duty that may be assigned from time to time.

Qualifications

• Excellent people skills and ability to work with people from different part of the country.
• Bachelor’s degree a plus.
• Excellent verbal, written and interpersonal communication skills.
• Excellent organization skills.
• Must be a self-motivator and self- starter.
• Must have solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change successfully set and adjust priorities as needed
• Must be proficient with Microsoft office (Intermediate word, basic Excel).