Protocol Assistant at Foreign & Commonwealth Office (FCO)

The successful candidate will join a busy Protocol Team of four members of staff in providing on-going administrative support to UK based officers and their families, processing diplomatic documentation through various Kenya Government Departments. The job requires a flexible approach to managing the workload; very good communication and interpersonal skills including good accuracy and attention to detail. The job holder should be able to work under pressure with a view to meeting deadlines and staff expectations. It is important that the candidate demonstrate good self-management and effective organisational skills.

Roles and responsibilities / what will the jobholder be expected to achieve?:

• Accreditation of UK Based staff with MFA
• Processing applications for Diplomatic ID cards
• Processing of local driving licenses
• Uploading documents in electronic INDIV files
• Raising purchase orders and receiving invoices
• Leave cover for other Protocol team members
• Day to day administrative support to the Protocol team on other responsibilities

Other Protocol Team Responsibilities:

• Processing of Duty exemptions PRO 1B forms for personal effects and vehicles
• Registration of Private and official vehicle
• Kenya Revenue PIN applications and uploading online
• Processing Resident’s permit applications
• Briefing new arrivals on Work Injury Benefits Insurance for domestic staff
• Briefing staff on private vehicle insurance and co-ordinating with Insurance companies
• Obtain duty calculations for official and private vehicles for departing officers
• Processing vehicle disposing Form PRO1C and liaising with Customs’ agent
• VAT exemption applications
• Updating Corporate Services Kenquiry through CS Helpdesk
• Processing Airport Passes applications
• Third Country Visa applications

• Bachelor’s degree
• Minimum 1 year working experience
• Excellent IT skills (a good working knowledge of Microsoft Excel and Word is essential);
• The candidate must be able to demonstrate excellent written and spoken communication in English skills
• Initiative and attention to detail
• Ability to prioritise, multi-task and work to tight timeframes
• A flexible approach to priorities
• Effective team working
• Fluent written and spoken English and Kiswahili

• Working in a diplomatic Mission’s Protocol Section will be an added advantage