International ICT Operations Manager at Christian Aid

About the role

Under the general direction of the Chief Technology Officer (CTO), this role is responsible for the planning, operations and implementation of International IS systems, negotiating with suppliers to ensure that reliable, robust and appropriate solutions can be delivered and implemented in a timely fashion. To provide expert advice to management of information technology on systems, security and connectivity issues in country offices.

The role will also provide expert advice to management of information technology on systems, security and connectivity issues in country offices, as well as providing professional management and support to a dispersed team of Regional ICT Service Managers across the world.

About you

You will be an experienced, hands-on ICT Operations Manager/Team Lead comfortable with managing BAU, as well as helping to drive the infrastructure, operations & technology vision and roadmap. In addition, the role requires the successful candidate to work closely with the Head of Infrastructure, Operations & Connectivity to run (and improve) the infrastructure and operations environment, deliver on major infrastructure projects, pilot and adopt appropriate innovative technologies and build and create the best infrastructure and operations team and ecosystem of partners. You will have ideally managed the IT Infrastructure and Operations function of a medium sized international business or Charity.

You will be able to demonstrate experience of managing a small team to deliver in a fast-paced environment undertaking substantial technology, people and process change.

You will be able to demonstrate a strong technical hands-on foundation, combined with the ability to engage with senior stakeholders – a technologist at heart, you will be technically conversant in IT Infrastructure technologies and advancements in this area.

You will be able to confidently plan, prioritise, and implement significant ICT infrastructure projects. You will have a strong grasp of Security Standards and an understanding and awareness of best practice standards and practices including ITIL and Prince2.

You will need strong soft skills to engage and influence at senior levels within the organisation globally, and will be able to motivate, inspire and develop team members. Solid influencing skills and a collaborative approach are key.

You will draw upon experience from a range of previous organisations and be able to work at pace to get the job done.

Further information

The role represents an excellent opportunity for an experienced hands-on ICT Operations manager/Team Lead to join a well-respected global INGO in an influential and pivotal leadership role.

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.