Tours Consultant at FCM Travel Solutions

Summary

FCM Travel Solutions (trading as Charleston Travel Ltd) is seeking a Tours Consultant who will come up with captivating local and international tour packages that will attract a large number of holiday makers, groups and the B-leisure market.

Duties and Responsibilities

• Product Planning, Development  & Distribution – Both Local & International packages targeting different events/Seasons, products to be released as per the Product plan timelines
• To ensure up-to date products on Website & social media
• Monthly product performance reports to monitor effect on the market
• Preparation of tailor-made itineraries, costing and providing competitive quotations to clients;
• Bookings / Reservations and Reconfirmations;
• Tour briefing – providing details to the clients on the services booked, general information and requirements;
• Follow up after the service provision / De briefing;
• Selling of other related services e.g. insurance, tickets;
• Responsible for obtaining correct documents, visa fees and advice visa checklist to the customer;
• Negotiating rates with suppliers

Requirements

The successful candidate will have:

• Relevant university degree or diploma
• Minimum 3 years’ in the same role in a busy tours office
• Exceptional knowledge of local and international tour destinations
• Online tours selling experience
• Have good knowledge of B2B segments
• Ability to design tour packages and prepare itineraries for clients
• Good product knowledge
• Excellent written and oral communication skills and interpersonal skills
• Good relationships with various partners-hotels, ground handlers, airlines etc
• Possess a lot of drive and passion for the job