Accounts Manager - Micro Insurance at Kenya Tea Development Agency (MS) Ltd

Majani Insurance Brokers is a leading, independent insurance broker for both business and private clients.

To ensure continued success and growth, we are seeking dynamic and highly talented individual to join our management team in the following exciting and challenging position.  Interested candidates must have a proven track record of performance; possess excellent interpersonal, negotiation and communication skills.

Position Scope

Reporting to the Head of Operations, the successful candidate will be responsible for the management of new micro business, renewals and midterm policy changes in order to realise MIB’s profitability and facilitate realization of budgeted production in order to achieve profitable portfolio.

Key Responsibilities

Managerial Roles and Responsibilities

• Setting Micro insurance policy and strategy in coordination with the Head of Operations
• Monitoring operational tools and processes for the micro insurance business and customers
• Controlling the quality of the portfolio to ensure profitability
• Establish a system to measure ,monitor and control customer service across the country
• Research and promote Micro insurance products which are relevant to various consumer segments
• Ensure that a assigned budget is implemented and monitored
• Facilitate implementation of the strategic goals for micro insurance
• Implement agreed service level agreements with external service providers and underwriters
• Ensure compliance with regulatory and statutory requirements
• Controlling the quality of the micro insurance portfolio
• Growing customer base through digital technology and working with relevant underwriters to achieve this

Job Qualifications

• A bachelors degree or equivalent in a business related field;
• Postgraduate Diploma in Insurance
• Must be a member of ACII or AIIK
• Minimum of eight (8) years post qualification experience;
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
• Must have ability to plan, organize, implement and evaluate assigned goals
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines.
• Should have strong analytical and be result oriented
• Must have high standards of integrity and ethical practice
• Must be capable of functioning effectively both as a team player and a team leader
• Must have management skills
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
• Should have problem solving and decision making abilities
• Must have knowledge in use of MS office packages