Operations Manager (New Products) - SSA at Uber

Job description

About The Role

We are looking for a Operations Manager focused on launch and scaling new low cost products across SSA.

This is a particularly challenging and rewarding role: SSA has some big opportunities and can be a challenging market at the best of times with established competition and complex market dynamics.

You will need to deal with a variety of stakeholders including Ops, Marketing, Policy Legal, Partnerships etc… to ensure we are able to build reliable marketplace.

What You’ll Do

• Analytics . Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs
• Develop & Optimize Processes . Take big picture ideas and break them into actionable steps with progressive timelines for completion
• Partner Relations . Oversee driver relationships, identify and resolve problem areas for drivers, and negotiate with businesses for partner rewards
• Driver Support. Lead the day-to-day issues of thousands of drivers on our system
• Be Resourceful and Take Initiative . Take ownership of Uber's growth in your city and do everything you can to support and enhance the quality of our services
• Collaborate . You will have the backing of subject-matter experts who you will collaborate on a daily basis to make magic happen on the ground
• Product Improvement . Diligently search for bugs or new features which could improve a seamless driver and rider experience

What You’ll Need

• Startup/all-hands-on-deck approach.
• Minimum 3 years of experience in finance / business analytics / applied economics or related experience;
• Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
• Strong project management skills
• Ability to take initiative and prioritize in a constantly-changing work environment
• Stellar Excel and SQL knowledge and a passion for data needed
• Openness to constant traveling across SSA

Bonus points if

Python, R or any other scripting language