Front Office Staff at Komarock Modern Healthcare

JOB REF: KMH/ADMIN/024/2018

RESPONSIBILITIES

• Take telephone calls and respond to inquiries aimed at hospital services and procedures
• Set up and maintain complex communication systems such as PBXs, intercoms and public address
• Transfer telephone calls to intended recipients after screening them properly
• Provide required information in person and direct visitors / patients to appropriate staff members or departments systems
• Arrange for appropriate emergency services by calling relevant medical staff members
• Make outgoing calls on requests of hospital staff members
• Answer queries pertaining to admitted patients by following strict confidentiality protocols
• Perform clerical duties such as typing and proofreading important documents
• Arrange for meetings with doctors and other staff members
• Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of front desk and surrounding areas
• Create and maintain logs of incoming and outgoing calls on a daily basis

JOB QUALIFICATIONS:

• Diploma in communications or telephone operating
• Have worked in a similar environment for at least six months.
• Have worked in a call center is an added advantage
• Excellent communication skills
• Good listener
• At least 2 years’ experience in a similar position in a busy hospital/office set up
• At least 2 recommendation letters from referees
• Certificate of good conduct