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  • Posted: Sep 18, 2018
    Deadline: Not specified
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    WTS Energy, headquartered in the Netherlands and established in 2000, is one of the leading Outsourcing & Workforce Management Companies to the Global Energy industry. WTS Supplies Manpower, Recruitment, Outsourcing Services in Africa, the Middle East, Europe and the Americas. WTS Energy works on all Energy projects, Oil & Gas and Renewables. We h...
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    Senior IT Support Officer

    Job description

    Responsibilities:

    • Training & Leadership
      • Plans, organizes and coordinates formal and informal orientation and training of employees on Key IT services and resources.
      • Learning & Researching on new IT challenges, and providing trainings to users
      • Designing training programs and workshops for staff
      • Manages and allocates workload when necessary and help define priorities,
      • Provides leadership by disseminating information, providing feedback, advising, and coaching.
      • Working with the IT Manager in developing and implementing IT policies and best practice guides for the firm
      • Running and sharing regular IT reports with the IT manager
    • Systems Support and Management
      • Ensure desktop computers interconnect seamlessly with different systems including ERPS, DMS, file servers, and email servers,
      • Provide 2nd level diagnosis and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
      • Escalate the issue/problem to relevant support team member including IT Manager and relevant Support Officers.
      • Conducting regular system audits and ensure optimal performance of the systems.
      • Develop trends by monitoring and analyzing incoming calls, problems and support requests, and take action on recurrent incidences.
      • Managing servers, and ensure optimal operation on key services including Virtual machines, replications, data backups and recovery
      • Apply OS patches and upgrades on a regular basis, and manage update services, and utilities.
      • Support and administration of MS Exchange and Active Directory domains including managing users, user groups, and group policies.
      • Ensure effective operation and running of all in-house systems, including document management systems and ERP.
      • Supporting a Citrix or other remote working environment.
      • Support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
      • Schedule and performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
    • Operational
      • Responsible for tracking hardware and software inventory, maintains I.T. records and tracking for area of responsibility
      • Familiarize end users on basic software, hardware and peripheral device operation
      • Take ownership and responsibility of queries, issues and problems assigned to the IT Support team
      • Works with vendor support contacts to resolve technical issues within the desktop environment
      • Escalate issues and involve line managers wherever required in order to resolve issues as quickly as possible
      • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
      • Required Capabilities & Experience.
      • Previous experience delivering IT trainings & support is mandatory
      • The ability to assist in the demonstration and training of staff in the use of new systems
      • The ability to explain complex information clearly and simply
      • Excellent written and verbal communication skills
      • Ability to meet deadlines, pay attention to detail and maintain accuracy
      • Ability to work flexibly and proactively by demonstrating initiative
      • At least 4 – 6 years of increasingly responsible experience in the management and administration of a major information technology program, system or function, at least two years of which must have been conduction trainings, capacity building and leading a team.
      • Past experience supporting over 50 users, with ability to operate with minimal supervision and maintain professional demeanor under stress
      • Knowledge of ITIL framework is desirable
      • Extensive experience in the use of Microsoft Office including PowerPoint and advanced excel
      • Experience of supporting an MS Windows 2008 Server (or later) Active Directory environment, including: –
      • Support of MS Active Directory domains
    • MS Exchange administration.
      • Supporting servers running MS SQL Server
      • Knowledge on Virtual environments and experience is desirable.
      • Local Area Networks (LANS) and Wide Area Networks (WAN), and Cisco switching technologies
      • Knowledge in data backup and NAS storage desirable
      • Managing APs / Fortinet Firewalls is desirable.
      • Supporting a Citrix or other remote working environment.
      • Supporting PC’s and printers/Multi-functional devices in a Windows x desktop environment.
      • Support the maintenance of web/intranet content management systems.

    QUALIFICATIONS

    • Diploma or university degree in the field of computer science, Information Technology, or BBIT and/or 4 years equivalent work experience.
    • Industry certifications, such as ITIL or MCTS/MCITP, will be an outright advantage.

    Method of Application

    Interested and qualified? Go to WTS Energy on www.linkedin.com to apply

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