OIS Service Operations Lead for Microsoft Stack at Oxfam

• Closing date: 12^th October 2018
• Interviews: Date to be confirmed (between 22^nd and 26^th October)
• Location: Nairobi, Kenya Candidates must have and be able to retain the legal right to work in Kenya
• Contract: 4 years fixed-term contract
• Hours: Full Time (40h per week)
• Salary: In line with Oxfam Values & based on national salary benchmarks

This post will be part of the OI Secretariat Office of the CIO, Service Delivery team.

The Role

Oxfam International is looking for a brilliant Service Operations Lead with strong support, operations and maintenance of IT systems and infrastructure skills to lead OIS Service Desk team and coordinate business as usual activities falling within the team’s remit. As a part of the Service Delivery team, we are seeking someone who is passionate about service delivery performance that is monitored, reported and meets defined Service Level Objectives.

The successful applicant will have significant demonstrable IT experience at an operations role. You will have 2 years of (tier 3) administration experience in an enterprise IT environment, having performed operational and break/fix activity. You will have proven experience working with and administering Case Management Systems such as ServiceNow. You will also have proven experience working in virtual team and supporting end users and key stakeholders remotely.

You will need to have a minimum of 2 years administering a Microsoft Windows and Active Directory-based enterprise environment and proven experience administering a Microsoft Office 365 suite of applications and solutions, and how they interoperate, integrate, and complement each other. You will also need to be a great problem solver using design thinking to develop solutions collaboratively yet decisively.

Fluency in English required and competence in French and/or Spanish is desirable.