Manager Business Process at National Bank of Kenya

• Develop, implement and maintain a framework for business processes which will be used for design and documentation of processes within the Bank.
• Drive a structured methodology for design and documentation of business processes.
• Align processes to approved policies, frameworks and to actual processing in the work steps and systems.
• Guide process improvement initiatives to gain business agility; identify opportunities for automations, eliminate redundant hand-offs, reduce risk and rework, and improve customer value in processes.
• Develop tracking reports for key business process matrices to reduce processing errors and support compliance to set Service Level Agreements. 

Change Management

• Develop/review business requirements/functional specifications for new business systems or changes to existing ones to ensure alignment to business outcomes
• Coordinate and implement user acceptance testing of business and functional processes during system developments/changes and run deployment of such changes.
• Ensure preparation of post deployment analysis and closure of issues arising.
• Continuous stakeholder engagement.

Project Management

• Follow a defined, agreed upon project management methodology for process design and implementation.
• Plan for resources responsible for designing and implementing changes and updates on existing policies that require review.
• Responsible for identifying dependencies, risks and activities for business process development.
• Coordinate the identified teams and ensure decisions and follow-ups are executed.
• Management of stakeholders and ensure their involvement during and post implementation of processes for feedback and improvement.

Compliance

• Ensure and meet clients requirements while complying with all regulations and controls as set by the bank and external regulatory authorities by staff.
• Ensure compliance with both internal and external related regulatory requirements.
• Ensure effective and continuous engagement with Risk Division to achieve effective controls against business risks associated with business processes.
• Maintain a working relationship with Internal Audit Division for quality assurance.
• Ensure continuous collaboration and provide input to improvement of Business Process within business units.