Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 16, 2018
    Deadline: Oct 31, 2018
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Oxygen8 Group is a global technology provider of multi-channel solutions with offices in 10 countries, operations in over 27 countries and a turnover in excess of £90million. Working in partnership with its clients, Oxygen8 enables businesses to drive new revenue streams, improve customer communication, build brand awareness and increase custome...
    Read more about this company

     

    Technical Support Intern

    Job Description

    The responsibilities will be as follows:

    • Timely incident handling and escalation of issues and coordinate with Group IT for prompt resolution.
    • Perform regular monitoring of Oxygen8 platforms to ensure alarms are attended to or escalated and resolved timeously.
    • Client integration and support for Mobile Money and SMS platform for African Territories with Oxygen8 Presence.
    • Participates in the evaluation of new and existing software/hardware products.
    • Handle Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD, charging services and Value-Added Integrations.
    • Provide Corrective and Preventive maintenance to Oxygen8 Platforms.
    • Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve Oxygen8 Platforms.
    • Perform testing, debugging, troubleshooting, deployment and documentation of applications/services to ensure their quality.
    • Assist in writing operational documentation including procedures and processes used in Technical operations with the help of other local and remote technical team members.
    • Perform on call duty activities on weekends, holidays and out of office hours when called upon to.
    • Review and update training manuals for new or modified equipment, operating systems and software.
    • Any other technical duties as assigned by Oxygen8 Group.

    Skills & Requirements

    • Proactive; able to set challenging personal goals and remain motivated despite obstacles
    • Excellent organisational skills and attention to detail
    • Creative, flexible, able to use own initiative to solve problems
    • Possesses a “can-do” infectious positive attitude
    • Must have a strong integrity, be honest, accountable, reliable and assertive
    • Must have excellent written, verbal and interpersonal communication skills.
    • Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects

    Method of Application

    Interested candidates should apply by emailing a CV and Cover Letter explaining their interest in the position and what they could bring to it to careers.ke@oxygen8communications.com.

    Please specify the job title in the email subject. Only complete applications will be considered. Only successful applicants will be contacted.

    The position will be based in Nairobi, Kenya and should be available to start ASAP. Please send your resume before 31st October 2018.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Oxygene8 Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail