Operations and Administration Assistant at Buyology Co. LLC

Details:

This role is key to ensuring smooth operations of the Buyology business. As we are in the customer experience industry, we aim for customer delight, referrals and retention. We are a game-changing company, providing a service all businesses require to provide better products, improve service delivery, increase sales, reduce churn and keep their database growing.

Our services include mystery shopping, retail audits, customer satisfaction surveys, training, campaign testing, employee engagement and digital content development.

RESPONSIBILITIES

•   End to end management of assignments
• Plan, schedule and coordinate client assignments
• Assisted questionnaire development
• Shopper training and material dissemination
• Follow-up to conclusion
• Reporting
• Prepare proposals
• Bulk payment platform management (Mpesa bulk payment platform)
• Plan, implement and oversee mystery shopper recruitment activities
• Manage social media pages for Buyology and it’s clients
• Data organisation, storage and management
• Searching and Responding to Tenders
• Response to calls, emails and enquiries on different channels
• Any other duties assigned

PERSONAL ATTIRIBUTES

• Highly organized and structured
• High integrity
• Excellent presentation skills (ppt) - attention to detail and creative
• Sales experience in any field/industry
• Good etiquette – spoken, written and demeanor
• Technologically competent
• Solution driven
• Proactive
• Market research knowledge and experience
• Good at multitasking
• Good understanding of social media for busines
• Can think inside and outside the box
• Confident
• Respectful
• Smart and interested in personal growth and development
• Not complacent - always looking for ways to do things faster and better
• Adaptable
• Operates under minimal supervision
• Good in providing feedback and reports
• Comfortable operating in a fast paced, deadline driven environment