ICT Officers, ICTA 8 at ICT Authority

The main purpose of the Job will be;

To provide technical support to national initiatives at county level. The work involves a combination of onsite and remote support provision as well as back end technical support for infrastructure and systems. It will involve liaising with stakeholders and users at county and lower levels.

Duties and responsibilities will entail;

• Provide onsite and back office technical support to government offices in counties including schools
• Champion successful implementation of ICT programmes/projects at county level
• Secure and maintain infrastructure and systems in counties in line with national guidelines and standards
• Identify and develop necessary solutions to enhance deployment of national programmes/projects in counties such as the Digital Literacy Programme (DLP), National Optical Fibre Backbone Infrastructure (NOFBI), County Connectivity Project (CCP), Integrated Financial Management Information System(IFMIS) amongst others
• Identify, monitor and record frequently occurring problems and liaise with the users, project teams and contractors for their resolution
• Provide help desk support and training to users from government offices/schools
• Assist in the management of SLAs for contractors for national ICT projects being implemented at county level
• Liaise regularly with users and school administrators to ensure successful implementation of critical projects and make recommendations
• Monitor, evaluate and submit regular reports on county benchmarks on eGovernment services against national and international standards
• Liaise frequently with the National Support centre and report prompt issues which might hinder the success of the programmes

Job Specifications

• At least an upper 2nd degree in any of the following fields: Bachelor degree
• Computer Science/ Information Communication Technology or in
• Electronics/Electrical Engineering from a recognized institution
• Must have graduated within the last three(3) years
• One year internship or working experience in IT environment preferably in government. The experience involved trouble shooting IT problems ,
  software development and network support
• Knowledge of Computer Hardware, Software and Networking is desirable
• Excellent interpersonal skills
• Report writing and documentation skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment